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Customer Service
- FAQ
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- Is Yarnloop a secure site?
- Yes, Yarnloop is a secure site. Yarnloop uses a SSL certificate provided by its hosting company that ensures secure transactions.
- How long will it take for my product to get shipped?
- The product usually takes between 3-5 weeks to be created before the product is shipped to you.
- How will I know when by product is shipped?
- An email will be sent to the email address attached to your account once the order has been shipped.
- What kinds of payments does your site accept?
- Yarnloop supports all major Credit and Debit cards. Yarnloop also supports any payments made through PayPal.
- Are all products customizable?
- No, not all products are customizable. You will know if a product is customizable if the details page has dropdown menus in it regarding the individual product.
- Do you sell anything besides crochet products?
- Not at the moment. But our inventory will be growing within the next few months. Check our site often to see if any new products have been added.
- Is it possible to get or purchase patterns for products from this site?
- No patterns are provided for any of the products in the site.
- How can I return a product I am not happy with?
- Start of by emailing us at support@yarnloop.com. From there, we will verify your information and then your order. We will provide you with a return tracking number and a packing slip to return the product to our office. After we have received the product, we will issue a full refund including shipping and handling.
- When do you have the booth on the Venice Boardwalk?
- We do not have set days or times for the Venice Boardwalk booth. Information on out next visit will be posted on the homepage prior to the event to ensure our customers know we will be there.
- Do you sell the same products you sell on the Boardwalk?
- Not all the products we have at the Boardwalk are on the site. Yarnloop tries to test new products out on the Boardwalk to see if they are profitable. If products are not selling, the product will be discontinued. For that reason, Yarnloop does not post all products in an effort to minimize the amount of deleted products from the site.